Visiting a patient

Allevia Hospitals welcomes visitors

Allevia Hospitals categorises two types of visitors:

1. Visitors
2. Key Support Person

Patients may be accompanied by one person (friend, whānau member, or carer) throughout the admissions process.

Following their procedure, patients may receive visitors between 12 pm – 8 pm.

Visitors are not required to wear a mask.

Visitors are asked not to come into our premises if they have respiratory illness symptoms. 

On occasion, patients are accompanied by a key support person throughout their stay at Allevia Hospitals. A patient’s key support person may be: 

• A parent or guardian of a child under the age of 17.
• A carer of a patient with an intellectual or physical disability.
• A companion to a patient nearing end of life.
• Other – as agreed with the Charge Manager or Clinical Nurse Advisor.

Patients wishing to be accompanied by a key support person should ask their specialist or secretary to notify Allevia Hospitals Customer Support via [email protected] 3-5 days before their admission, and their specialist or secretary will advise them directly of the outcome of their request. 

Patients may have one key support person, normally between 8am – 8pm. However, alternative arrangements may be made by prior agreement.  

For key support persons who are assisting a patient in the capacity of a parent or guardian of a child under the age of 17, carers to a patient with a disability, or companions to a patient nearing end of life, there is no charge. For all other scenarios, a charge will be incurred for overnight stay and meal costs.

Patients and their visitors are advised that Allevia Health premises, including Allevia Hospitals, are completely vape and smokefree.

Across both our hospitals our normal visiting hours are 12pm – 8pm.

However, alternative arrangements may be made by prior agreement.  

Because of the specialised care required by patients in the Intensive Care Unit (ICU) and Cardiac Ward, patients are not allowed visitors. These are ‘restricted access’ areas. Individual visits may be approved by the Charge Nurse Manager on a case-by-case basis.    

Patients in the Cardiac Investigation Unit (CIU) are allowed one visitor each.    

Children under 12 are not permitted to visit the above units without prior approval from the patient’s Charge Manager.  

Due to the specialised care required by patients in the High Dependency Unit (HDU), children under the age of 12 are not permitted to visit without prior approval from the patient’s Charge Manager.

Allevia Hospital Epsom is located at 98 Mountain Road, Epsom. The hospital is about six kilometres from Auckland city centre. If arriving by car, please enter via the gate signposted 'Main Entrance' on Mountain Road (near to Almorah Road). See directions to our hospital and hospital site map via the link below.

The main entrance has direct access to the car parking building. Please drive up the ramp to the first floor, where you will find the dedicated patient drop-off area and car parks.
 

Parking and mobility access

Mobility parking at Allevia Hospital Epsom is available on level 1 of the parking building in the drop-off area. Proceed up the carpark ramp and turn left. For patients of the Allevia Specialist, there are mobility car parks located on the ground floor outside the centre. As you enter Allevia Hospital Epsom parking from Mountain Rd, drive to the left and follow the sign saying ‘Specialist Centre Parking’.  

Standard parking charges apply to mobility parking bays, and you must display your mobility parking permit at all times.

Allevia Hospital Epsom parking operates on a ‘pay by plate’ basis. On arrival please enter your vehicle’s license plate into one of our payment terminals or through Mobile Parking App - Parkiwi. The first 30 minutes are free and apply only once plate details have been entered into a payment terminal. Parking time limits are in effect and parks are marked (P90, P180 and All Day Parking).

Visitors can follow signage through the carpark to the over-bridge which leads to the new reception. There are also green pedestrian pathways that give clear routes to and from reception on foot.

Entrances around the hospital are open from 7 am - 8 pm. After that time, visitors should use the main entrance, which is open until 8:15 pm. Entry to the hospital outside of these hours is available through the intercom located by the reception entrance.
 

Wheelchair access to the building 

From parking on level 1 

From level 1, you can access the main reception on level 1 by a ramp located next to the parking machine.  

From parking on ground level 

Follow the green pathway from the car parking machine towards the building for lift access to the main reception on level 1. 

Allevia Hospital Ascot is located at 90 Green Lane East, Remuera, just off the Greenlane motorway interchange in Auckland.

There is a patient pick-up and drop-off zone outside the main entrance to the hospital. See directions to our hospital and hospital site map via the link below. 
 

Parking and mobility access

Mobility parking at Allevia Hospital Ascot is available at the front of the main entrance. Standard parking charges apply to mobility parking bays, and you must display your mobility parking permit at all times.  

90-minute parking is available at the front of the building and there is a large car park at the rear of the hospital operating on a ‘pay by plate’ basis. On arrival, please enter your vehicle’s license plate into one of our payment terminals. The first 30 minutes are free and apply only once plate details have been entered into a payment terminal or through Mobile Parking App - Parkiwi.  
 

Wheelchair access to the building 

From the front entrance carpark 

You can access the hospital via the level front entrance, where you will find the main reception and lifts to access other floors.   

From the back entrance carpark 

You can access level 2 via the ramp access at the back entrance of the hospital. Lifts are available on level 2 to access other floors. The main reception is located on level 1.

There is a wide range of services and facilities available at both Allevia Hospital Epsom and Allevia Hospital Ascot to assist you during your stay.

A full directory of associated providers and businesses located at Allevia Hospital Epsom and Allevia Hospital Ascot are below.

Allevia Hospital Epsom

Café 

Allevia Café is conveniently located beside Allevia Pharmacy and offers a range of food, sandwiches, cakes, and drinks. Free Wi-Fi is also available.  

Opening hours:

Monday - Friday: 7:30 am-3 pm. 
Saturday, Sunday, and public holidays: Closed.

Physiotherapy 

Physiotherapy services are available and may be requested by your surgeon to assist in your recovery. There is a separate charge for this service.

Other services 

The following additional services are available on the Allevia Hospital Epsom site if you need to access them:

• Pharmacy
• Radiology
• Laboratory services
• Interpreter services are available if required and need to be arranged through your surgeon's rooms prior to admission. There is a charge for this service.
• Pastoral Care services
• Dietitian services. There is a charge for this service.

Allevia Hospital Ascot

Café

Resus Café is located on Level 2 of Allevia Hospital Ascot, and offers a range of hot food, sandwiches, cakes and drinks. Free Wi-Fi is also available.  

Hours:

Monday - Friday: 7:00 am-2 pm.
Saturday, Sunday and public holidays: Closed.

Physiotherapy

Physiotherapy services are available and may be requested by your surgeon to assist in your recovery. There is a separate charge for this service.

Other services

The following additional services are available on the Allevia Hospital Ascot site if you need to access them:

• Pharmacy
• Radiology
• Laboratory service
• Interpreter services are available if required and need to be arranged through your surgeon's rooms prior to admission. There is a charge for this service
• Pastoral Care services
• Dietitian services. There is a charge for this service.

Medical back-up

Medical practitioners are available on site to provide support to the nursing staff as required.