Get in touch
Feel free to contact us if you would like to find out more about Allevia Hospitals, the specialists who work with us, our services and our clinics.
Allevia Hospital Epsom
Allevia Hospital Ascot
Allevia Endoscopy Epsom
Allevia Endoscopy North Shore
If you are trying to contact a patient, have questions about our hospital services, or if you are preparing for a hospital visit or your treatment, please contact the hospital concerned directly.
Our key contacts
Customer Support Allevia Hospital Epsom
Customer Support Allevia Hospital Ascot
General enquiries
Frequently asked questions
Some quick frequently asked questions. If you can’t find exactly what you’re looking for, please reach out: [email protected]
I haven’t received my invoice. When will I receive this?
I haven’t received my invoice. When will I receive this?
Finalized invoices can take up to 10 business days to be emailed to you from your date of discharge. If you haven’t received it within this time period please contact our billings team at [email protected]
I have a question about my invoice, who do I contact?
I have a question about my invoice, who do I contact?
Please contact our billings team at [email protected]
Someone has been trying to reach me regarding an overdue payment to be paid to the hospital, who do I contact?
Someone has been trying to reach me regarding an overdue payment to be paid to the hospital, who do I contact?
Please contact our Credit Control team at [email protected].
How do I get an estimate of hospital costs to forward to my insurer for prior approval/self-funding?
How do I get an estimate of hospital costs to forward to my insurer for prior approval/self-funding?
Please get in touch with your surgeon’s rooms to provide you an estimated cost for the hospital portion of your procedure.
What if I don’t have a surgeon yet?
Check out our Specialist Directory there is a link to all the surgeons organised under the type of surgery they specialise in. Click the relevant tab and find all the surgeons that are accredited with Allevia Health for you to contact to make a consultation.
How do I transfer to Allevia Hospital, I am currently in the hospital under the public system but I have insurance?
How do I transfer to Allevia Hospital, I am currently in the hospital under the public system but I have insurance?
Allevia Hospitals are elective surgical hospitals that provides surgeons and their patients with theatres and post-operative care. We are unable to accept transfers from the public system for continued care and monitoring.
I am an overseas patient. Can I come to Allevia Hospitals for surgery?
I am an overseas patient. Can I come to Allevia Hospitals for surgery?
Allevia Hospitals are elective surgical hospitals that provides surgeons and their patients with theatres and post-operative care, you will need to find a surgeon who is accredited with Allevia Health and have a consultation with them in order for them to begin the process of booking you in for surgery.
How do I find a surgeon?
Please visit our Specialist Directory to see all the surgeons organised under the type of surgery they specialise in. Click the relevant tab and find all the surgeons that are accredited with Allevia Health for you to contact to make a consultation.
We welcome feedback from patients, clients, family/whānau and visitors on any aspect of our services.
We are committed to providing the very best patient experience and your feedback is a really important way of helping us to achieve this. If you would like to share a compliment or concern please fill out our feedback form.