We are looking forward to your upcoming visit and stay with us. As part of our human-centred care that is deeply rooted in human connections, our staff will strive to ensure you are ‘seen’ for who you are, how you identify, and what unique care you might need.
We call this Ngā Rākau Turuturu – the covenant of the weaving pegs
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We will listen to you
And your family/support carers
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We will manaaki you
Uplift and carry your spirit, your soul when required
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We will walk beside you
If you are struggling with anything, do not hesitate to ask anyone to help you
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We will show our heartwood
You will experience the versions of our staff their loved ones experience at home
These principles woven together are the very fibres, the fabric of your unique care plan will be held together by. Like any garment or korowai that is woven, your care plan requires two weaving pegs. We'll always hold one and ask you to hold the other, so that we together can weave your unique care plan of recovery.
If you have any questions about Ngā Rākau Turuturu, please don’t hesitate to ask our friendly staff, who will be happy to explain what this human-centred nature of care means for you as our patient and for us as your carers.
